Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.What are the 7 quality management principles? THE SEVEN PRINCIPLES OF QUALITY MANAGEMENT Engagement of people. Customer focus. Leadership. Process approach. Improvement. Evidence-based decision making. Relationship management.What is the purpose of quality management? The purpose of a quality management system is to ensure every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner. If there are process issues or opportunities, this is then fed into the quality management system to ensure continuous improvement.