Meta - Digital Marketing Specialist - https://www.simplilearn.com/master-in-digital-marketing?utm_campaign=Ci_qMjf8JRg&utm_medium=DescriptionFirstFold&utm_source=Youtube
Digital Marketing Specialist - https://www.simplilearn.com/master-in-digital-marketing?utm_campaign=Ci_qMjf8JRg&utm_medium=DescriptionFirstFold&utm_source=Youtube
Professional Certification in Digital Marketing (India Only) - https://www.simplilearn.com/professional-digital-marketing-program?utm_campaign=Ci_qMjf8JRg&utm_medium=DescriptionFirstFold&utm_source=Youtube
In this video by Simplilearn on CRM, we’ll take you through the basics of Customer Relationship Management — what it is, why it matters, and the key parts that make it work. You’ll also learn how CRM managers handle their daily tasks with real-world examples to make it easy to understand. Plus, we’ll show you a cool demo on using AI to train ChatGPT as a customer support bot, and explore five popular CRM AI tools like Zoho, Hubspot, and Freshsales. Whether you’re new to CRM or want to see how AI can boost your skills, this video has got you covered!
00:00:08 - Introduction
00:00:40 - What is CRM?
00:02:00 - Why CRM is important?
00:04:13 - Main Components of CRM
00:06:48 - How CRM Works?
00:08:14 - What does a CRM Manager do?
00:09:32 - Real World CRM Examples
00:11:06 - ChatGPT as a Customer Support Bot
00:25:58 - Exploring Zoho's Free CRM Software
00:38:45 - Hubspot 's CRM Software
00:50:31 - Freshsales's CRM Software
00:56:21 - Bitrix's CRM Software
CRM, or Customer Relationship Management, is a way businesses keep track of and manage their interactions with customers. It helps companies organize customer information, improve communication, and build better relationships to make customers happy and loyal. Think of it as a tool that helps businesses understand what customers need and how to serve them better.
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#CRM #DigitalMarketing #CustomerRelationshipManagement #business #simplilearn #2025
️ About Post Graduate Program in Digital Marketing
Get a hands-on Live Interactive Learning experience with this Digital Marketing Course. Learn via fundamental and advanced material, preparing you for your Digital Marketing Career. Get a Meta Certified Digital Marketing Associate exam voucher worth USD $99 to showcase your skills.
Key Features:
Masterclasses delivered by Industry Expert
Gain hands-on experience managing your budget in paid marketing campaigns via Stukent Digital Marketing Simulation
Build your website & learn real-world hands-on digital marketing techniques
Meta Certified Digital Marketing Associate exam voucher worth USD $99
5 Capstone problem statements and 15+ course-end projects
10+ case studies from brands like Adidas, KFC, Nike, Intel, etc.
Learn via Harvard Business Publishing case studies
35+ digital marketing tools
Boost productivity with ChatGPT and AI tools (Blue Willow, Stable Fusion & Well Said Labs)
Course aligned with Hootsuite and SE Ranking certification
Learn using Meta Business Coach Chatbot
Live classes delivered by Industry Experts along with self-paced content
Simplilearn's JobAssist helps you get noticed by top hiring companies
Skills Covered:
Website Creation
Behavioral Marketing
Keyword Research
Search Engine Optimization
Search Engine Marketing
Campaign Management
Social Media Marketing
Mobile Marketing
Content Marketing
Content Strategy
Strategies for Paid Campaigns
Analytics ROI and Evaluation
AI Automation and Emerging Technology
Learning Path:
Website Creation: First Step in Your Digital Marketing Journey
Digital Marketing Landscape
Behavioral Marketing
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
Social Media Marketing (SMM)
Email Marketing
Mobile Marketing
Content Strategy
Strategies for Paid Campaigns
Analytics, ROI & Evaluation
AI, Automation & Emerging Technology
Digital Marketing Capstone
Electives:
Stukent Digital Marketing internship
Digital Marketing Meta Master Session
Digital Marketing Academic Masterclass
Affiliate Marketing
Blogging
Ecommerce Listing
B2B Marketing
PGDM: Generative AI in Sales and Marketing
Learn More At: https://www.simplilearn.com/in/master-in-digital-marketing?utm_campaign=Ci_qMjf8JRg&utm_medium=Description&utm_source=Youtube