What's scientific management?
Historical perspectives provide insight into how organization design and management practices have varied over time in response to changes in society
Efficiency is Everything
Scientific Management: Pioneered by Frederick Winslow Taylor
How to Get Organized
Administrative Principles
Contributed to Bureaucratic Organizations
What about People?
Hawthorne Studies
Can Bureaucracies Be Flexible?
Flexible and lean. Focused on service, quality and engaged employees (1908s)
Don’t Forget the Environment
Contingency: there is no “one best way”