Technology provides vehicle for managers to access information for decision-making
Management information systems include:
Information reporting systems
Decision support systems
Executive information systems
Technology provides systems for controls:
Executive dashboards
Balance scorecards

Organizational Level: The Balanced Scorecard
Measure financial, customer, employee and market concerns
Comprehensive management control system
Strategy map – visualization of organization success drivers and how they are linked
Departmental Level: Behavior versus Outcome Control
How people do their jobs
Outcomes people produce