Organization Theory and Design - Chapter 12 Daft
Technology provides vehicle for managers to access information for decision-making
Management information systems include:
Information reporting systems
Decision support systems
Executive information systems
Technology provides systems for controls:
Executive dashboards
Balance scorecards

Formal routines, reports and procedures
Formalized information based activities
Controls include:
Budgets, financial reports
Reward systems
Quality control systems
Managers must define standards and measure performance