Have you ever wished you had a crystal ball that would tell you what your customers want? Well, good news – it's called customer feedback, and I'm here to tell you all about it. I've seen firsthand how powerful user feedback for SaaS products can be. At Eleken, we've harnessed the potential of customer feedback many times to assist SaaS companies in developing products that people not only love but actually need.

Today, I want to share this knowledge with you. We'll be discussing why user feedback is crucial, how to gather it like a pro, and, most importantly, how to use it to your advantage.

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• A Step-By-Step Guide to Product-Market Fit – https://youtu.be/WxIpTRs6oiQ

• Why User Feedback Is Important: Proofs It Works and Methods to Collect It – https://www.eleken.co/blog-posts/why-user-feedback-is-important-proofs-it-works-and-methods-to-collect-it

• How to Give a Good Design Feedback? 10 Tips to Master the Art of Feedback – https://www.eleken.co/blog-posts/how-to-give-a-good-design-feedback-ten-tips

Check out Instagram for loads of Information on SaaS business: https://www.instagram.com/elekenagency/

Check out Eleken's blog, where we share out product design wisdom: https://www.eleken.co/blog/main

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#saasproducts #ux #ui #uiux #saas #uidesign #uxdesign #uiuxdesign #designagency #productdesign #userfeedback

00:00 – Intro
00:37 – Why is customer feedback important for business?
03:08 – How to collect user feedback?
03:12 – Surveys
04:14 – Live chats
04:55 – User interviews
06:14 – Usability testing
06:51 – Social media
07:29 – How to use customer feedback effectively?