Your product team tirelessly searches for customer problems to solve using time-consuming and resource-intensive methods.

But what if I tell you that somewhere nearby, a customer support agent is sitting on a pile of shiny free-of-charge insights? In this video, we'll learn how to draw fresh ideas from customer support.

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• 8 Practical Ways to Simplify Your User Interface – https://youtu.be/nD1sQMX7y1o

• Need User Feedback for Better UX? Customer Support Can Help – https://www.eleken.co/blog-posts/ux-customer-support

• Why User Feedback Is Important: Proofs It Works and Methods to Collect It – https://www.eleken.co/blog-posts/why-user-feedback-is-important-proofs-it-works-and-methods-to-collect-it

• How to Give a Good Design Feedback? 10 Tips to Master the Art of Feedback – https://www.eleken.co/blog-posts/how-to-give-a-good-design-feedback-ten-tips

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#userfeedbacksaas #userfeedbackux #productdesign #userfeedbackproducts #productmanagement #saas #saasproducts

00:00 – Intro
00:35 – So why don't we just draw insights from customer support?
01:45 – Talk to support officers
02:26 – How to detect a problem in a haystack of user feedback
04:34 – How to turn qualitative comments into quantitative data
05:07 – How to be proactive with users’ requests