Ever seen a 'before and after' in product design that completely blew your mind? Well, today, we're going behind the scenes of a major app overhaul. You'll see the Ricochet360 redesign in detail. And it's the story of turning user frustration into fascination.

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• 5 Steps To Create A Personalized Onboarding Experience – https://www.youtube.com/watch?v=UU7egsaxrMQ

• Revamping the user interface to make the learning curve for sales managers more tolerable – https://www.eleken.co/cases/ricochet-360

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00:00 – Intro
01:34 – Audit the product to detect weak points
02:56 – Small changes for big results
03:51 – Screens restructuring to simplify user flow