Have you ever thought, 'the more customization, the better the user experience'? Let's take a pause and rethink. Overcustomization can often lead to user confusion, not satisfaction.

Come along as I debunk the common customization misunderstanding and uncover how we guided our client, HealthStream, safely around this pitfall.

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• How to NOT Mess Up Your Startup's Priorities – https://youtu.be/4reCSyVhfsQ?si=9awfbhoTU58Oxd8U

• Case study "HealthStream Insights" – https://www.eleken.co/cases/healthstream

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#uxdesign #uxdesignbasics #customizedux #uxdesignprocess #personalizedux #uxprocess #simpleuxdesign

00:00 – Intro
01:22 – Reports didn’t include all the necessary data
01:35 – People needed more control over the data in reports
02:00 – Users didn’t really need the new feature
02:15 – Solution: Standard reports
02:40 – Some tips for avoiding overcustomization of your product