What is change management, and why do organizations undergo change? This ISC-focused lesson explains change management — the process of implementing new systems while minimizing disruption — covering the common drivers of change like obsolescence, security, performance, cost, compatibility, and compliance, and walking through the seven-step change management process. Built for accounting students and CPA, CMA and EA candidates studying information systems and controls.

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Video Timeline & Key Concepts:
0:00 — Introduction: what change management is
2:31 — Why organizations undergo change (obsolescence, security, performance, cost, compatibility, compliance)
5:42 — The 7-step change management process

Frequently Asked Questions:

What is change management?

Change management is the structured process of moving an organization from its current state to a desired future state, such as implementing new IT systems, while minimizing disruption to employees and customers.

Why do organizations initiate change?

Common drivers include obsolete technology, evolving security threats, the need for greater performance, cost reduction, compatibility with partners, and regulatory compliance.

What are the steps of the change management process?

The seven steps are identifying the need for change, planning, communicating, assessing and managing risk, implementing, monitoring and evaluating, and embedding the change.

Why is communication important in change management?

Clear communication ensures employees, customers, and suppliers understand the change, which reduces resistance and helps the transition succeed.

What does it mean to embed a change?

Embedding a change means integrating the new process or system into the organization's culture and routines so it is sustained over the long term.

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