Communication skills in healthcare: clinical communication barriers, active listening, questioning techniques and empathy, explained in Hindi for B.Pharm 1st semester. Healthcare psychology and communication skills (BP103T), Unit 3 Part 2, PCI 2026 syllabus.

Topics covered
• Language, jargon, emotional and cultural barriers in clinical communication
• Active listening, paraphrasing and summarizing
• Open, probing, clarifying, closed and leading questions
• Empathy and culturally appropriate, inclusive patient communication

Chapters
00:00 Clinical Communication Barriers
05:27 Language & Understanding Barriers
14:30 Active Listening: Hear, Check, Respond
21:56 Paraphrasing
24:39 Summarizing
25:56 Questioning Techniques: Open, Focus, Clarify
35:03 Empathy: Understand Without Assuming
40:56 Culturally Appropriate & Inclusive Communication

Study this subject in order
Previous lesson — Health communication, Unit 3 Part 1:
https://youtu.be/AAHny0pT6CA

FirstHope study resources
Website: https://www.firsthope.co.in/b-pharm
Android app: https://play.google.com/store/apps/details?id=co.alexis.viki
iOS app: https://apps.apple.com/in/app/myinstitute/id1472483563
iOS organization code: DYFFUX

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LinkedIn: https://www.linkedin.com/company/first-hope-fh/

#CommunicationSkills #HealthcarePsychology #BPharm