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Google IT Support

Track :

Computer Science

Lessons no : 66

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What will you learn in this course?
  • Develop troubleshooting skills to diagnose and resolve common hardware and software issues efficiently in real-world IT support scenarios
  • Implement network configuration, management, and security protocols to ensure reliable and secure connectivity in organizational environments
  • Apply fundamental cybersecurity principles to protect systems, data, and networks from threats and vulnerabilities
  • Utilize diagnostic tools and techniques to identify and fix hardware, software, and network problems effectively
  • Configure and manage operating systems, including Windows and Linux, for optimal performance and security
  • Provide effective technical support and communication to end-users, enhancing customer satisfaction and problem resolution
  • Implement best practices for system updates, backups, and disaster recovery to maintain data integrity and system availability
  • Understand and apply IT support best practices, including documentation, ticketing, and workflow management
  • Set up and maintain user accounts, permissions, and access controls to ensure security and compliance
  • Identify and mitigate common security threats, including malware, phishing, and unauthorized access
  • Utilize cloud services and remote support tools to troubleshoot and assist users in diverse environments
  • Develop skills in scripting and automation to streamline repetitive IT support tasks
  • Interpret technical documentation and manuals to resolve complex support issues efficiently
  • Demonstrate professionalism and ethical standards in handling sensitive information and user data

How to Get The Certificate

  • You must have an account Register
  • Watch All Lessons
  • Watch at least 50% of Lesson Duration
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  • The Certificate is free !
Lessons | 66
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41 Reviews

albert brakatu

it was very helpful
2026-04-07

Bless Amen

Good course
2026-03-29

Arun

good
2026-03-20

⁨Lada Synkevych⁩

nice
2026-03-15

Abdi Aamin

everything has been presented as they were in coursera but we would like if they include the readings.
2026-03-11

OLEKSANDR NECHYPORENKO

nice
2026-02-28

Ferdinand chilet rock

I really enjoyed the training; I learned a lot of things.
2026-02-27

Mubarak

thanks team mindluster.
2026-02-06

Ahmad Saeed Ahmad Saeed

Fantastic course and professional.
2026-01-15

Rajesha H

It was good source i enjoyed a lot
2026-01-08

Abdifatah H Mohammed

good course helped me understand it support pro gram
2025-12-09

Lance Gallant

This site is amazing
2025-12-01

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Google IT Support course, in this course covers essential tech skills, networking, security, and troubleshooting to prepare you for a rewarding IT support career.