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IT Customer Service Fundamentals

Course Reviews

Track :

Computer Science

Lessons no : 11

For Free Certificate After Complete The Course

To Register in Course you have to watch at least 30 Second of any lesson

Join The Course Go To Community Download Course Content

What will you learn in this course?
  • Master effective communication techniques for resolving IT customer issues quickly and professionally
  • Apply troubleshooting skills to diagnose and resolve common IT technical problems efficiently
  • Utilize customer service tools and software to enhance support delivery and track issue resolution
  • Implement best practices for managing difficult customer interactions in IT support environments
  • Develop strategies for maintaining customer satisfaction and building long-term client relationships in IT
  • Identify key performance metrics to evaluate and improve IT customer service quality
  • Demonstrate knowledge of IT support protocols and escalation procedures for complex issues
  • Employ active listening and empathy to improve customer experience and support outcomes

How to Get The Certificate

  • You must have an account Register
  • Watch All Lessons
  • Watch at least 50% of Lesson Duration
  • you can follow your course progress From Your Profile
  • You can Register With Any Course For Free
  • The Certificate is free !
Lessons | 11


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4.5
20 Reviews
Austine Willson

Awesome, much appreciated 2025-09-24

Sahil Javaid

AMAZING 2025-08-07

Nnamani Grace

it was helpful 2025-08-06

chisom Nwankwo

Perfect 2025-06-22

Nasigba Macpepple

it was amazing 2025-06-17

MEZGEBU MARTE MAISE

very interesting. 2025-06-14

Paulo Yúrio Paco

PERFECT 2025-03-28

AJIBOLA MATTHEW ADETUTU

This is amazing.I learned something new to excel in IT roles. 2025-03-15

GORLE VASUDEVA

IT GIVES MORE KNOWLEDGE 2025-03-04

thoufiq ahmed abdul ajeez

The IT Customer Service Fundamentals Certificate was a great learning experience. The course covered key aspects of customer service, troubleshooting, and communication in a clear and practical way. It provided a solid foundation in both technical and interpersonal skills necessary for IT support. I highly recommend it to anyone looking to improve their customer service skills in the IT field. 2025-02-20

Matthew Shea

Great easy to understand 2025-02-20

John Njoroge

I gained more knowledge its epic 2025-01-23

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IT Customer Service course, in this course Explore essential skills and strategies for providing exceptional customer support in the IT industry.