What will you learn in this course?

Develop troubleshooting skills for hardware, software, and network issues in IT support environments using diagnostic tools and techniques
Implement effective user support strategies to resolve technical problems and improve user satisfaction in IT operations
Configure and maintain computer systems, peripherals, and network devices to ensure optimal performance and security

Apply best practices for IT security, data protection, and system updates to safeguard organizational information assets
Utilize remote support tools and ticketing systems to efficiently manage and resolve IT support requests
Document IT support procedures, solutions, and system configurations to facilitate knowledge sharing and compliance

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Lessons | 6

02:30:23

Guide Me to IT Program | Start Date and Details

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Excellent		39 Reviews
Good		19 Reviews
medium		0 Reviews
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4.6

59 Reviews

Ghulam Murtaza Khan

excellent 2025-09-02

Sonali ramesh igave

How to get job in this fild 2025-07-30

George Royal

Great Course 2025-07-15

Jelex Fria

excellent 2025-07-12

KHURSHID AHMAD THOKER

Excellent 2025-07-11

Uzoezi Michael Orahemo

Excellent 2025-06-29

mohsin

... 2025-06-02

decroly ilunga

Le cours passe bien sauf que moi j ai un problème de la langue, mois je connais seulement la langue française ce pendant que le cours se passent en anglais que faire 2025-06-01

M Imran Khan

An amazing training. I learned a lot from this training and its highly recommended. 2025-05-21

Aman Godbole

I would highly recommend this course to anyone looking to start or advance their career in technical support. The course provides a solid foundation in technical support principles and prepares learners for real-world scenarios. 2025-04-26

Chris Alexander

excellent 2025-04-19

Laxmi

realy helpful 2025-03-30

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Information technology (IT) is the use of computers to create, process, store, and exchange all kinds of electronic data and information. IT is typically used within the context of business operations as opposed to personal or entertainment technologies. IT is considered to be a subset of information and communications technology (ICT). An information technology system (IT system) is generally an information system, a communications system, or, more specifically speaking, a computer system – including all hardware, software, and peripheral equipment – operated by a limited group of IT users.

IT support for IT Professionals

Computer Softwares