The Quality Management course was clear, well structured, and easy to understand. It provided a good overview of quality principles and practical concepts. Helpful for beginners and useful for refreshing core quality management knowledge.
2025-12-15
Veerendra 2024
It's very useful to us to learn and explore more knowledge
Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.What are the 7 quality management principles?
THE SEVEN PRINCIPLES OF QUALITY MANAGEMENT
Engagement of people.
Customer focus.
Leadership.
Process approach.
Improvement.
Evidence-based decision making.
Relationship management.What is the purpose of quality management?
The purpose of a quality management system is to ensure every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner. If there are process issues or opportunities, this is then fed into the quality management system to ensure continuous improvement.