What will you learn in this course?

Implement quality planning and assurance strategies to meet organizational standards and customer expectations effectively
Apply the seven principles of quality management—customer focus, leadership, engagement, process approach, improvement, evidence-based decision making, and relationship management—in real-world scenarios
Develop and implement quality control procedures to identify and address process deviations and defects efficiently
Utilize data-driven decision-making techniques to enhance quality performance and drive continuous improvement initiatives

Establish and maintain a quality management system that ensures consistency, compliance, and operational excellence
Lead teams to foster a culture of quality, engagement, and proactive problem-solving within organizations
Analyze process performance metrics to identify opportunities for quality enhancement and operational efficiency
Integrate relationship management practices to strengthen stakeholder collaboration and support sustainable quality improvements

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Lessons | 15

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4.5

921 Reviews

xolani wiseman Ndlovu

Very very good 2025-09-18

sHruTi rAwAt

the course provide a clear understanding of the principles of total quality management. 2025-09-14

Shedrack Julius

The complied lessons for the Quality Management Course is awesome 2025-09-10

Ibrahim

Very very good 2025-09-06

SYED ISHAQ ALI SHAH

awesome 2025-09-02

Abhilash Bhatia

Short and very informative. 2025-09-02

Ignicious Ngoepe

Thanks for all the usefull information 2025-08-29

MOUSSA KONATE

thank you so much for giving me time to introduce myself in this platform 2025-08-27

Ismail Kausar Bukola

The course is very important and the lecture is very explanatory 2025-08-27

Deepan

easy to understand 2025-08-24

Nasir Ali

Nasir Ali 2025-08-23

Muhammad Kamran

nice course for new learner 2025-08-17

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Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.What are the 7 quality management principles? THE SEVEN PRINCIPLES OF QUALITY MANAGEMENT Engagement of people. Customer focus. Leadership. Process approach. Improvement. Evidence-based decision making. Relationship management.What is the purpose of quality management? The purpose of a quality management system is to ensure every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner. If there are process issues or opportunities, this is then fed into the quality management system to ensure continuous improvement.

Quality Management

Soft Skills

How to Get The Certificate