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Customer Service Fundamentals

Course Reviews

Track :

Marketing

Lessons no : 25

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What will you learn in this course?
  • Master effective communication skills for diverse customer interactions and conflict resolution in customer service roles
  • Implement proven strategies to enhance customer satisfaction and loyalty through personalized service approaches
  • Apply active listening and empathy techniques to understand customer needs and exceed expectations
  • Utilize problem-solving skills to address customer complaints efficiently and professionally
  • Develop techniques for managing difficult customers and turning negative experiences into positive outcomes
  • Leverage customer feedback to improve service quality and foster continuous improvement
  • Use digital tools and CRM systems to streamline customer service processes and enhance engagement
  • Create a customer-centric mindset to build trust, rapport, and long-term relationships with clients
  • Identify key performance indicators (KPIs) to measure and improve customer service effectiveness
  • Implement best practices for handling multi-channel customer interactions across phone, email, and social media

How to Get The Certificate

  • You must have an account Register
  • Watch All Lessons
  • Watch at least 50% of Lesson Duration
  • you can follow your course progress From Your Profile
  • You can Register With Any Course For Free
  • The Certificate is free !
Lessons | 25

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IT Customer Service Fundamentals
11 Lessons

IT Customer Service Fundamentals



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Rekha Gupta 

Good
2025-11-19

VISHWAJEET KUMAR SINGH 

Nice information
2025-11-19

Vranda Gupta 

Informative
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Vatsal Daga 

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Yamini Yadav 

nice cource
2025-11-17

B_03_vaibhav Bhanushali 

good
2025-11-17

Luis Carlos Ramírez Huayambe 

THE COURSE IS VERY USEFUL FOR GETTING A JOB
2025-11-16

Tanu Singh 

Great insights
2025-11-16

Gourav Kumar Mandal 

Good knowledge
2025-11-16

Ig Wizard 

good
2025-11-15

Ankita Roy 

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Rangesh Ranjan 

The way of explanation is good
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Customer Service course, in this course Explore techniques and strategies to deliver exceptional customer experiences and build lasting relationships.