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Customer Service Fundamentals

Course Reviews

Track :

Marketing

Lessons no : 25

For Free Certificate After Complete The Course

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What will you learn in this course?
  • Master effective communication skills for diverse customer interactions and conflict resolution in customer service roles
  • Implement proven strategies to enhance customer satisfaction and loyalty through personalized service approaches
  • Apply active listening and empathy techniques to understand customer needs and exceed expectations
  • Utilize problem-solving skills to address customer complaints efficiently and professionally
  • Develop techniques for managing difficult customers and turning negative experiences into positive outcomes
  • Leverage customer feedback to improve service quality and foster continuous improvement
  • Use digital tools and CRM systems to streamline customer service processes and enhance engagement
  • Create a customer-centric mindset to build trust, rapport, and long-term relationships with clients
  • Identify key performance indicators (KPIs) to measure and improve customer service effectiveness
  • Implement best practices for handling multi-channel customer interactions across phone, email, and social media

How to Get The Certificate

  • You must have an account Register
  • Watch All Lessons
  • Watch at least 50% of Lesson Duration
  • you can follow your course progress From Your Profile
  • You can Register With Any Course For Free
  • The Certificate is free !
Lessons | 25

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IT Customer Service Fundamentals
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225 Reviews
Amanuel 

nice
2026-02-19

Thanmay Nagraj 

Great
2026-02-18

Abdulazizi Ibrahimu Telaki 

Was helpful
2026-02-02

Samuel Oladipupo 

Great time of study
2026-02-01

Tadele Girmaw Moges 

Good
2026-01-28

Shumani 

Good
2026-01-26

Tracy kariuki 

great course
2026-01-22

Alice Mwazighe 

The course was good
2026-01-21

Elissar A. Bechara 

good
2026-01-21

Stecy Ochieng 

Good
2026-01-15

Kabelo Abram Mashoboko 

Very good
2026-01-14

Saad Khan 

Good website
2026-01-10

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Customer Service course, in this course Explore techniques and strategies to deliver exceptional customer experiences and build lasting relationships.