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Customer Service Fundamentals

Course Reviews

Track :

Marketing

Lessons no : 25

For Free Certificate After Complete The Course

To Register in Course you have to watch at least 30 Second of any lesson

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What will you learn in this course?
  • Master effective communication skills for diverse customer interactions and conflict resolution in customer service roles
  • Implement proven strategies to enhance customer satisfaction and loyalty through personalized service approaches
  • Apply active listening and empathy techniques to understand customer needs and exceed expectations
  • Utilize problem-solving skills to address customer complaints efficiently and professionally
  • Develop techniques for managing difficult customers and turning negative experiences into positive outcomes
  • Leverage customer feedback to improve service quality and foster continuous improvement
  • Use digital tools and CRM systems to streamline customer service processes and enhance engagement
  • Create a customer-centric mindset to build trust, rapport, and long-term relationships with clients
  • Identify key performance indicators (KPIs) to measure and improve customer service effectiveness
  • Implement best practices for handling multi-channel customer interactions across phone, email, and social media

How to Get The Certificate

  • You must have an account Register
  • Watch All Lessons
  • Watch at least 50% of Lesson Duration
  • you can follow your course progress From Your Profile
  • You can Register With Any Course For Free
  • The Certificate is free !
Lessons | 25

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IT Customer Service Fundamentals
11 Lessons

IT Customer Service Fundamentals



We Appreciate Your Feedback

Excellent
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4.4
215 Reviews
Allif panszha Work 

nice
2025-12-31

Amarachi Pamela Nwokocha 

I can't understand the site
2025-12-28

Joan Okpanachi 

Nice course
2025-12-25

Victor Joshua 

Very good
2025-12-25

ADNANE EL JAMAOUI 

"The content was very informative and the instructors were engaging. However, I would have liked to see more interactive video simulations or more diverse industry examples (like retail vs. tech support). Overall, a solid certification for anyone starting their career in service."
2025-12-24

DEMIGOD 

It was amazing
2025-12-16

Akhlaq Ahmed 

Very Informative
2025-12-11

prashant meena 

Best service
2025-12-10

Harshita Sarpal 

,
2025-12-04

S Sameeksha 

Nil
2025-12-04

Sanya Nayyar 

.
2025-12-03

Aadrika Tandon 

Great course!!
2025-12-02

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Customer Service course, in this course Explore techniques and strategies to deliver exceptional customer experiences and build lasting relationships.