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Customer Service Fundamentals

Course Reviews

Track :

Marketing

Lessons no : 25

For Free Certificate After Complete The Course

To Register in Course you have to watch at least 30 Second of any lesson

Join The Course Go To Community Download Course Content

What will you learn in this course?
  • Master effective communication skills for diverse customer interactions and conflict resolution in customer service roles
  • Implement proven strategies to enhance customer satisfaction and loyalty through personalized service approaches
  • Apply active listening and empathy techniques to understand customer needs and exceed expectations
  • Utilize problem-solving skills to address customer complaints efficiently and professionally
  • Develop techniques for managing difficult customers and turning negative experiences into positive outcomes
  • Leverage customer feedback to improve service quality and foster continuous improvement
  • Use digital tools and CRM systems to streamline customer service processes and enhance engagement
  • Create a customer-centric mindset to build trust, rapport, and long-term relationships with clients
  • Identify key performance indicators (KPIs) to measure and improve customer service effectiveness
  • Implement best practices for handling multi-channel customer interactions across phone, email, and social media

How to Get The Certificate

  • You must have an account Register
  • Watch All Lessons
  • Watch at least 50% of Lesson Duration
  • you can follow your course progress From Your Profile
  • You can Register With Any Course For Free
  • The Certificate is free !
Lessons | 25

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IT Customer Service Fundamentals
11 Lessons

IT Customer Service Fundamentals



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Abhishek Sharma

Best course 2025-10-01

Albert Yeo Boon Leong

- 2025-09-29

Adeeba

Thnks for sharing information 2025-09-29

AHMED ALIYU GENTLE

It was an Awesome Experience, I enjoyed every bit of it 2025-09-24

Emma Arao Ambrocio

Good for starters. 2025-09-24

Ariel Tulauan

The course is good. 2025-09-24

Joshua Luis Pascua

Really good for starter. 2025-09-24

jaru

sadasdasdasdsadasdasdasd 2025-09-24

Denver Verdadero

This course helped me in my work and improved my work ethics. 2025-09-24

Dea Wingnga

It was a great course 2025-09-24

June

Nice 2025-09-17

ABIBU AKEEM OLUMIDE

Excellent 2025-09-16

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Customer Service course, in this course Explore techniques and strategies to deliver exceptional customer experiences and build lasting relationships.